Frequently Asked Questions
Booking & Staying
How do I book?
Booking is easy! Simply find the listing you are interested in, click on it and you will be redirected to our Airbnb booking platform. Follow the Airbnb guidelines on how to register. Select your dates and enter any other relevant information in the message section, then click “Enquire to Book”. We will respond to you to let you know if your booking is possible. Please find further guidance on how to book here.
How can I pay?
Airbnb will manage all payments and damage deposits. Payments are taken at the time of booking, but damage deposits are pre-authorised for possible future release. This would only become necessary in case of loss of, or damage to our property during your stay. Please find more guidance on Airbnb payment here.
Can I pay a deposit to hold the dates?
In order to book a property, payment has to be made at the time of booking. The full payment includes a damage deposit which is refunded to you approximately 14 working days after you check out, provided no damage has been done and no house rules broken.
What is your cancellation policy?
We understand that circumstances change and that sometimes a booking needs to be cancelled. We also understand that a lot of work and care goes into renting out a property for holiday makers.
We want to be fair to both guests and property owners and, for this reason, we maintain a strict cancellation policy. We will do our best to assist you in rescheduling your booking or making amenable alternate arrangements up to 7 days prior to your arrival. Within 7 days of check in, a booking is non-refundable. Please see the our Terms and Conditions for more details about our cancellation policy. By agreeing to the terms and conditions when you book the property, you are stating that you have read and accepted this policy and will abide by its terms.
Can I bring pets?
Unfortunately, pets are not allowed in any Hiplets properties.
I want to make my stay extra special, can you help?
We make a great effort to ensure that your stay at a Hiplets property is above the ordinary, but we are always happy to help make it even more special.
We work with different partners who can offer services such as a personal chef, flower delivery, out-of-house events etc. Just ask us and we’ll see what we can do with the listing you are interested in.
How often do the properties get cleaned?
The properties in our portfolio get thoroughly cleaned between each guest. For an additional fee, a clean during your stay can be arranged.